Politica de confidențialitate

Kaizen Appliances – kaizenromania.com
Effective Date: 26.05.2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from kaizenromania.com.

1. Who We Are

Company Name: Kaizen Appliances
Website: https://kaizenromania.com
Email: info@kaizenromania.com
Phone: +359 894 306 704
Registered Address: Eastern Industrial Zone, 7005 Ruse, Bulgaria

We are committed to complying with the EU’s General Data Protection Regulation (GDPR).

2. What Information We Collect

When you use our website or place an order, we may collect:

• Personal Details: Name, email address, phone number, billing/shipping address
• Order Information: Products purchased, payment details (processed securely via Stripe)
• Technical Data: IP address, browser type, device, and usage data via cookies and analytics tools

We do not store or have direct access to your credit card or banking credentials. These are securely handled by Stripe, Apple Pay, and Google Pay.

3. How We Use Your Information

We use your data for:

• Processing and fulfilling your order
• Providing customer support
• Improving website performance
• Sending transactional emails and order confirmations
• Fraud detection and legal compliance

We may send marketing emails only with your explicit consent (opt-in), and you can unsubscribe at any time.

4. Sharing Your Information

We do not sell your data to third parties.
We share your data only with:

• Payment processors (Stripe, Apple Pay, Google Pay)
• Delivery partners to ship your orders
• IT service providers for website hosting and analytics

All partners are GDPR-compliant and bound by confidentiality agreements.

5. Data Storage and Security

We use SSL encryption to secure your personal information during transmission.
Your data is stored securely and retained only as long as necessary for order fulfillment and legal compliance.

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to data processing
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at info@kaizenromania.com.

7. Cookies and Tracking

We use cookies for:

• Website functionality
• Google Analytics or similar tools to understand user behavior
• Saving your cart and preferences

You can manage cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data:

📧 info@kaizenromania.com
📞 +359 894 306 704
📍 Eastern Industrial Zone, 7005 Ruse, Bulgaria