Termeni și condiții

Kaizen Appliances – kaizenromania.com
Effective Date: 26.04.2025

Welcome to kaizenromania.com. By using our website and placing orders through our online store, you agree to the terms and conditions outlined below. Please read them carefully.

1. Company Information

Business Name: Kaizen Appliances
Website: https://kaizenromania.com
Email: info@kaizenromania.com
Phone: +359 894 306 704
Address: Eastern Industrial Zone, 7005 Ruse, Bulgaria

2. Ordering & Availability

All orders are subject to product availability and confirmation of the order price. Once you place an order, you will receive an email confirmation. Kaizen Appliances reserves the right to cancel or refuse any order for any reason, including stock availability or pricing errors.

3. Prices and Payments

All prices are listed in RON (Romanian Leu) unless otherwise stated.
We accept the following payment methods:

• Bank Transfer

• Cash on Delivery

• Google Pay

• Apple Pay

• Credit & Debit Cards (via Stripe)

All payments are processed securely using SSL encryption.

4. Shipping and Delivery

Orders are typically processed within 1–2 business days.
Delivery times and costs vary based on your location and the shipping option selected.
We are not responsible for delays caused by third-party couriers but will assist in tracking and resolving shipping issues.

5. Returns and Warranty

We accept returns for defective or damaged products within 14 days of delivery.
To initiate a return, please contact info@kaizenromania.com with your order number and a description of the issue.
All products come with a standard manufacturer’s warranty, which covers factory defects but not damage due to misuse or installation errors.

6. Product Use and Installation

Kaizen air conditioners must be installed according to local regulations and manufacturer instructions. Improper installation voids the warranty.

7. Privacy and Security

Your personal data is protected under our Privacy Policy and will never be shared with third parties except as required for order processing (e.g. shipping or payment services). We use SSL encryption and Stripe as our secure payment gateway.

8. Limitation of Liability

Kaizen Appliances shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our products or website. We do not guarantee uninterrupted access to our services.

9. Governing Law

These Terms and Conditions are governed by the laws of Bulgaria and the European Union, where applicable. Any disputes shall be settled in a competent Bulgarian court.

10. Contact Us

For any questions about these terms, please contact us at:
📧 info@kaizenromania.com
📞 +359 894 306 704